Lumigo support
Warranty Policy
Lumigo provides a basic 1-year parts-only limited warranty for eligible scooter parts under normal use.
Coverage At A Glance
This page outlines Lumigo's basic parts-only warranty policy.
Coverage Period
Eligible parts are covered for 1 year from the original purchase date.
Parts Only
The warranty covers approved replacement parts only. Labor, installation, shipping, and service fees are not included unless Lumigo states otherwise in writing.
Normal Use
Coverage applies to defects in materials or workmanship under normal riding, storage, charging, and maintenance conditions.
Proof Required
A valid proof of purchase, product details, photos, and a description of the issue may be required before a claim is approved.
Warranty FAQ
Common Questions
This is a basic warranty summary. Local consumer protection rights may still apply and can vary by region.
What does the Lumigo warranty cover?
The basic Lumigo warranty covers eligible replacement parts for defects in materials or workmanship for 1 year from the original purchase date.
Does the warranty cover labor?
No. This is a parts-only warranty. Labor, installation, diagnostics, service fees, and related costs are not covered unless Lumigo confirms an exception in writing.
What is not covered?
The warranty does not cover normal wear and tear, misuse, crashes, water damage, improper storage, improper charging, modifications, unauthorized repairs, cosmetic damage, punctures, consumables, or damage caused by neglect.
Are tires, tubes, brake pads, and grips covered?
Wear items such as tires, tubes, brake pads, grips, and similar consumable parts are not covered unless Lumigo determines there was a qualifying defect.
Is the battery covered?
Battery coverage applies only to approved defects under normal charging, storage, and use. Battery wear, reduced capacity over time, improper charging, water damage, or storage damage are not covered.
Do I need proof of purchase?
Yes. Warranty claims require proof of purchase from Lumigo or an authorized retailer, along with product details and a clear description of the issue.
How do I start a warranty claim?
Email [email protected] with your proof of purchase, scooter details, photos or video of the issue, and a description of what happened.
Who decides whether a claim is approved?
Lumigo reviews each claim and may request additional information before approving replacement parts.